bug tracking zipboard

What is bug tracking system

Developing a high-quality digital product takes time, effort, and continuous review at various stages of development. While reviewing the product we come across glitches and issues that we know as bugs in the development industry. 

Everyone loves a product that is bug-free, easy to use, and ready out of the box for use. For this reason, we need to make sure that these bugs are identified at the early stages of development before the final product is launched into the market.

A bug tracking system is one that allows for managing bugs or defects at various stages of product development. It makes sure that all the data related to bugs are stored in one place and can be accessed whenever needed.  

Let’s take a look at the steps that are involved in bug tracking and management.

Identify Bug

The first step is to identify what and where the bug is. Ideally, a bug should be identified by the internal team members before it is identified by the client. However, the client can also identify bugs while reviewing the product.

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Report Bug

Once a bug is identified it should be reported in a system where it can be later worked on and fixed. It is important that the reviewer mark as many details as possible about the bug. This is helpful in the next step when the teams are trying to fix the bugs. Additionally, we should also mark details of the technical environment where the bug is first identified.

Fixing the bug

After a bug is identified and reported, the next step is to make sure this bug is fixed and the product is enhanced. Bugs that are reported should be prioritized and assigned to the right stakeholder for working on fixing them.

Reviewing the fixes

Finally when the bugs are fixed the project manager or lead should review the product and make sure that the bugs are fixed. Once the bugs are fixed they can be marked as closed, if it’s not fixed then mark the comment and reassign for working.

What are the challenges in issue tracking and management?

It’s not easy to track issues and report bugs. It’s difficult to constantly discover the issues and defects, report on them and keep updated on the progress to resolve defects. There are challenges that we come across while creating great products. Let’s discuss these challenges in issues tracking in details point by point

Issues goes unnoticed

Finding defects and issues is important. You cannot fix issues if you do not know the problem. Most of the time the project is divided in various phases, categories, and buckets depending upon the tasks. With so many moving pieces in a project it’s difficult to review the whole product and find issues and defects in your product. Without having a proper bug tracking and feedback management process in place, it’s difficult to identify bugs in your system. When multiple people are working on a project with no collaborative effort, identifying defects can get even more complete.

Data related to bug spread all over the place

There is a reason why in every aspect of business we hear phrases like “keep it simple”. With every defect that is being identified there is a lot of detail that has to be added in the system. Details like, where was the defect first found, on what system the defect was found, what exactly was tried when we found the defect, who found it, etc. and some relevant documents are screenshots if need be. Possibilities is that no one discussed the details of the identified issue in the first plane. Or even worse it was discussed but each detail was documents and discussed on various communication channels like chats, emails, docs etc. Having data of identified issues is essential but if it is spread all over the place, guess what instead of being helpful it would be a nightmare fixing such issues.

Unable to report bug

Oftentimes even if the team is able to find the defects, they have no place or proper system to report defects. People understand the problem but are not able to articulate it properly. Team members don’t know what all things to report on. There is a confusion as to where they should and how to report bugs. Sometimes chances are that the same issues have been reported twice over separate chain of emails or within the chats or during calls. But this adds more time and energy into the process just to work on duplicate defects just because it was not reported or precisely reported the first time.

 For example – let’s say two designers came across a similar defect and one sent a chat message and another one sent an email just mentioning “I found a bug in the middle of the page where xyz is mentioned in red color”. Would you be sure to say what they are trying to tell ?

Over working on one issue

Over working on one issue is somewhat similar to the first challenge “issues” goes unnoticed. There are always going to be more issues in the initial product development phase and eventually the number will decrease once the defects are fixed. However it’s important that every issue in the product is given attention and time needed to resolve that issue. It is understood that some issues would be critical and need immediate resolution. But in the process less critical defects should not be missed. Every bug that is reported in the system should be prioritized, assigned to stakeholder, and set deadlines. Without having a bug tracking and management system and process in place this can become challenging and in the longer run the team might just be able to resolve 10 out of 100 bugs by the time of delivery of finished product. 

Team unable to collaborate

Every individual in a team is accountable for a certain set of tasks related to defect tracking and managing. And so the key to resolving defects in a product is for the team to be able to communicate efficiently and collaborate over the tasks. Without a bug tracking system in place, it’s difficult for the team to collaborate and share their thoughts and ideas over reporting and resolving defects in a product. Participation of every team member is important and is primarily dependent on the process and system used for bug tracking and management. Sending emails, chat and adding notes in a doc is not the ideal solution for issues tracking and management. A lot of information related to the defect can get lost. For managing all communication and collaborative efforts in one place you need a bug tracking software. However integrating a complex bug tracking system will also not be helpful. There is no point in having a bug tracking system that is not easy to use and team members find it too complex to collaborate over.

Benefits of bug tracking system

Deliver High-Quality projects

With a bug tracking system integrated in your workflow management, you can easily detect issues, defects, and fix them. During the development process, a product has to be continuously reviewed by collaborators and their feedback is added in the system.

This allows every team member to give their inputs and improve the overall quality of the product. The bug tracking system also allows all the defect-related data to be monitored and tracked within one system

Reduce development cost

Tracking and managing bugs requires teamwork. However, if every team member is going to spend a lot of time working on the same things, then developing a product would be a never-ending process. To avoid this it’s necessary that every identified bug is prioritized based on its criticality, and assigned to the right team member to fix it.

Bug tracking system allows us to identify, review, manage and fix bugs on time and with collaborative efforts but without any duplication of work by multiple team members.
It helps deliver the project on time, improves team productivity and reduces the development cost as a whole.

Better teamwork and communication

Communication is important and all communication should be managed in one place. With a collaborative bug tracking system, you can chat, get notifications, tag team members, and send email notifications. This keeps everyone on the same page.

Bug tracking allows for easy access of reviews, updates, and bugs reports, this eliminates the gap in communication and improves transparency and accountability.

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Detect Issues Earlier

Bug tracking tool allows us to track all defects in one centralized location, who reported them, who fixed the bug, and how long it took to fix it.

Some tools also allow to create reports and identify defect trends, and plan resources and properly allocate budgets.

Provide better services to the client

Your client expects a bug free and easy to use product delivered by the stipulated time. By using bug tracking tools you can make sure you deliver the best products.

Why choose zipBoard for bug tracking over other alternatives?

zipBoard is a simple and easy to use bug tracking software that allows a collaborative environment for managing defects and issues. Being a cloud-based system it can be accessed from anywhere. There is not a long learning curve to use the tool. In fact you can get started in a few minutes after reading through this getting started guide here. There are many awesome features that zipBoard have but let’s discuss some core features that you should consider while choosing zipBoard over its competitors. 

Track and fix bugs quicker

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Bug tracking tool that all stakeholders can use

Every development team uses a variety of software to deliver great products. So adding a new tool into the systems should simplify the process and ease everyone. zipBoard allows exactly for this, because its a simple web-based tool hosted on cloud, it’s easier to sign up and get started. It is integrated with features that assist your team right from identifying the issues, reporting till resolving them. And the whole process is as simple as taking a screenshot, marking your comments, changing priorities and assigning to the right stakeholder. Easy right ?
See all the features that zipBoard have.

Create annotated bug reports while browsing your product

Waiting for the right time to review your product and find defects can take forever, we all fall prey to procrastination. So how about reporting issues and defects right in the moment when you are browning through your product, sounds amazing right. This is why zipBoard is widely chosen as it allows users to visually review and create tasks, annotate, assign, prioritize, add description etc while browsing through the web pages or other digital assets.

Visual Feedback in real-time

Web developers no longer have to take screenshots of the defects. No need to attach them in emails and send them with long descriptions. Instead they can now provide contextual feedback with a visual bug tracking system. Simply annotate over the screen capture in zipBoard and let team members know what needs to be fixed. Think JIRA meets Awesome Screenshot.

Explain bugs on the whiteboard

Using zipBoard to explain bugs is like being next to team members, pointing out issues on a whiteboard. Communication is simple and everything is live in front of you. Add a URL or e-Learning project and start catching bugs instantly! zipBoard is the visual bug tracker you need for your web development collaboration.

Out of the box solution for bug tracking

No need to install any software on your system. No hectic customization. No admin required to set up everything. No technical expertise required to set up and start issue tracking. No need to host on a cloud or put in place a back end infrastructure. zipBoard is web-based and cloud hosted ready to use, visual bug tracking system right out of the box. All you need is to create your account and get started with identifying and managing issues in your product.

Creative Collaboration

Your fantastic team consists of web developers, designers, testers, clients, etc. All of them can be collaborators in your projects and help you identify and manage issues in your products. With unlimited collaborators that zipBoard offers, your team will be able to creatively collaborate on every issue and efficiently resolve these issues within the stipulated time. Now your team can have the power to communicate and collaborate over one single platform that’s zipBoard.

Manager all the communication, tasks, files, issues and defects under one roof.

Integrate with third-party project management system

zipBoard integrates with JIRA and Slack so all team members are up-to-date on progress and don’t have to subscribe to new channels for it. Integrate bug and issue tracking right into your existing workflow.

Who needs it

Pretty much everyone who’s working on web development, e-learning development

Remote Teams

Working from different locations, teams need to be on the same page. They need to have a live visual example to refer to. Developers should be writing code and not long emails addressing issues.

E-Learning developers

Learning is no longer done via tedious readings of books and documents. It’s all interactive and visual. So why should the tools be old? E-learning designers and developers can upload SCORM compliant files from the learning management system and instantly start reviewing their projects.

UX Designers

Understand how users experience your site or course. Get UX feedback with annotations and comments. Add watchers to include observers in tracking issues and bugs. See your projects in different resolutions. Responsive design testing in your own browser, on your computer.

Design agencies

Collecting feedback from clients no longer needs to be skype calls with messy screen shares over uneven bandwidth. Invite clients to review projects with a simple click. Clients can add issues and tasks, set priorities to what is more pressing, and are notified automatically when tasks are completed.

Keep all the work in one place, keep different clients separately organized on different projects and add tags within projects to sort things faster.

Quality assurance teams

Do all QA testing without adding any overhead to the project. No need for any technical training for using zipBoard. It’s a simple click and capture interface.

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