The most compelling channels for addressing customer queries have always been phone and voice, but a recent study by Aspect Research shatters this notion.
There are no diminutives in enterprise businesses: with multiple levels, locations, divisions, and departments comes a large customer base, followed up by huge challenges and prohibitive costs. Luckily, enterprise leaders are usually just as immensely bold and big on efficient solutions. Hence the development of business chat software, the latest addition to their digital toolkits.
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